Member FAQ

Username & Password Assistance
General Questions
Membership
Membership Directory
 


Username & Password Assistance

Q: I do not know my username and password.
A: If you are a current member of HRMA of Greater St. Louis you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account. Your username and password can also be changed under "My Profile".

Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page here and type in your username and temporary password. 

Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize. 

Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email?
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account.

 General Questions

Q: How can I locate another HRMA of Greater St. Louis Member?
A: You can locate other members by clicking on Member Directory in the member portal menu. To search for a member, type in the company name or name of the primary contact into the "Search For" field and click "Search". 

Q: I have a question that's not on the list. Who can I contact?
A: Please send your inquiries to hrma@hrmastl.org.

Membership

Q: How do I update my profile?
A: To update your profile, click on "My Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile. 
Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.

Q: How do I change the billing information for my account?
A: To update or change the billing contact, click on "My Billing Profile" in the member portal menu. Review information and make changes as necssary, then click on the "Save Changes" button to update the profile.

Q: How can I renew my membership online?
A: You can renew your company's membership with HRMA of Greater St. Louis by selecting "Membership Renewal" in the member portal menu. To pay for membership dues by credit card, select "Register & Pay Online". To pay for membership dues with a check, please select "Register & Bill Me" and an invoice will be emailed toyou and also available to view in "My Invoices". Please send a copy of the invoice with a check to our offices to complete payment. 

Online Membership Directory 

Q: What information will be displayed in the online directory?
A: The following information will be displayed in the print directory: Organization Name, Organization Address (Address 1, Address 2, City, State, Zip Code, and Country), First Name, Last Name, Email Address, Website, and Phone Number.
 

Q: I don't want my email or phone number displayed in the online directory. How do I remove it?
A: Visibility of all information displayed in the online directory is managed by our offices. Please contact us to remove visibility of this informaiton.